[Gonzopozo]

November, 2005

JOLIET, Ill. -- A misprint may end up costing an Illinois casino millions of dollars.

Harrah's Joliet Casino said there was a mistake in about 11,000 coupons mailed to customers last week. Instead of being worth $15 or $20 apiece, each had a face value of $525 in cash. The company blames the error on a third-party vendor.

Dozens of gamblers crowded Harrah's customer service desk on Friday, and got angry when the casino refused to redeem the coupons. Customers were encouraged to trade the coupons for reward points. Some did, but others decided to keep their slips of paper.

The Illinois Gaming Board ruled that Harrah's must honor the coupons. All told, the company could be liable for as much as $5.8 million.

[bernard]

Hey GP!! Funny thing, I just came to post that, what a HUGE mistake, can you believe that? At least they are honoring the coupons!!
Bernie

[Gonzopozo]

Yes, good thing it was Harrah's - or an equally large casino corporation.

If a similar event happened to almost any of the smaller casinos around the country they would be immediately out of business.

In light of that fact, the various Gaming Commisssions would probably have to let them off the hook - instead of making them pay up.

G

[DeepBlue]

I'm not sure about the law there, but here if that were the case, the casino would be able to sue the printing agency (presuming that it was an error on the printers behalf and that the coupons weren't "supposed" to be worth that amount) who would be liable for the total cost.

Either way, I'm glad they have been made to honour the coupons, although it is hard for them to swallow.